Privacy Policy

QVision Digital SA ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website at qvision.gr.

This policy applies exclusively to the QVision Digital SA corporate website and does not cover our software products (Roomzy, QMenu, Rezzit, QCMS), each of which has its own separate privacy policy.

The data controller responsible for your personal data is:

QVision Digital SA
3, A. Papagou Street, 561 23, Thessaloniki, Greece
Phone: +30 2310 736 672
Email: sales@qvision.gr

We collect information in the following ways when you interact with our website:

Information you provide directly

When you use our contact form, send us an email, or request a quote, you may provide your name, email address, phone number, company name, and the content of your message. We only collect what is necessary to respond to your inquiry.

Information collected automatically

When you visit our website, we may automatically collect technical data such as your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and general geographic location. This data is collected through cookies and analytics tools.

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To improve our website content, performance, and user experience
• To analyze website traffic and usage patterns
• To comply with legal obligations
• To protect against fraud or misuse of our website

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent — when you voluntarily submit a contact form or subscribe to communications
• Legitimate interest — to improve our website and services, and to respond to business inquiries
• Legal obligation — when we are required to retain data by Greek or EU law
• Contract performance — when processing is necessary to fulfill a service you have requested

Our website uses cookies to enhance your browsing experience and to collect anonymous usage statistics. Cookies are small text files stored on your device by your web browser.

Essential cookies
Required for the website to function properly. These cannot be disabled and include session management and language preference cookies.

Analytics cookies
We use Google Analytics (via Google Tag Manager) to understand how visitors use our website. These cookies collect anonymous, aggregated data about page views, traffic sources, and user behavior. Google Analytics data is processed in accordance with Google's privacy policy.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the website.

We do not sell, rent, or trade your personal data. We may share your information only with:

• Service providers who help us operate our website (e.g., hosting providers, email delivery services) under strict data processing agreements
• Google Analytics for anonymous website usage statistics
• Law enforcement or regulatory authorities when required by law

All third-party service providers are contractually obligated to protect your data and use it only for the purposes specified by us.

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

Anonymous analytics data may be retained indefinitely as it cannot be used to identify you.

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data
• Right to restriction — to request that we limit the processing of your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interest
• Right to withdraw consent — at any time, without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, please contact us at sales@qvision.gr. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr) if you believe your data has been processed unlawfully.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. While no method of transmission over the internet is 100% secure, we take every reasonable precaution to safeguard your information.

Our website may contain links to external websites or services (such as our software products or social media profiles). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

QVision Digital SA
3, A. Papagou Street, 561 23, Thessaloniki, Greece
Phone: +30 2310 736 672
Email: sales@qvision.gr